Privacy Policy Last updated: April 21, 2026 Aura Dental Studio ("Aura Dental Studio" "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://auradentalmi.com, request or manage appointments, communicate with our office, or receive emails or text messages from us or from service providers acting on our behalf. 1. Scope Of This Privacy Policy This Privacy Policy applies to information collected through: - our website and online forms; - appointment requests and scheduling tools; - email, phone, and text communications with our office; - third-party tools we use to support patient scheduling and communication, including NexHealth; and - practice software and service providers used to send operational emails and text messages on our behalf. This Privacy Policy does not replace any separate Notice of Privacy Practices that may apply to protected health information under HIPAA. 2. Information We Collect Depending on how you interact with us, we may collect: - your name, phone number, email address, mailing address, and preferred contact method; - appointment-related information such as requested dates, appointment history, provider preferences, reminders, confirmations, and scheduling notes; - information you submit through forms, messages, or patient communications; - insurance, billing, or treatment-administration information when needed for practice operations; - records of communications with our office, including emails, text messages, call logs, and follow-up history; and - technical information such as IP address, browser type, device information, cookies, and general website usage data. 3. How We Collect Information We collect information: - directly from you when you contact us, submit a form, request an appointment, or communicate with our office; - automatically through website technologies such as cookies and analytics tools; and - from service providers and software platforms we use to support our operations, scheduling, and patient communication workflows. 4. How We Use Information We may use information we collect to: - operate, maintain, and improve our website and patient communication processes; - schedule, confirm, remind, reschedule, and manage appointments; - respond to your inquiries and support requests; - send service-related emails and text messages about appointments, patient support, treatment coordination, pre-authorization updates, billing, or office follow-up; - document communications sent by or on behalf of our practice; - comply with legal, regulatory, security, and recordkeeping obligations; and - protect the safety, security, and integrity of our systems and services. 5. Email And Text Messaging If you provide your contact information and consent where required, we may send you service-related emails and text messages. These messages may include appointment reminders, scheduling updates, treatment coordination, pre-authorization updates, billing notices, and other customer care or patient support communications. Message frequency varies based on your interaction with our office. Message and data rates may apply depending on your mobile carrier plan. Text messages are not intended for emergencies. If you receive text messages from us, you may reply STOP to opt out of future text messages or HELP for help. 6. Third-Party Service Providers We may share information with trusted service providers that help us operate our website, practice operations, and patient communications. These providers may include website hosting vendors, scheduling and patient engagement providers, email and text message providers, analytics vendors, and other operational support providers. For example, we use NexHealth for appointment-related patient communication and scheduling support. We may also use other software and communication vendors to send operational emails or text messages on our behalf. We do not sell your personal information. Mobile information, text messaging originator opt-in data, and consent will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes. 7. Cookies And Website Data Our website may use cookies and similar technologies to support website functionality, remember preferences, and help us understand site usage. Some website data may be collected in aggregate or de-identified form to improve website performance and user experience. You may be able to control certain cookie settings through your browser or device settings. 8. Data Security And Retention We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, but we work to protect the information we maintain. We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, operational, compliance, and recordkeeping purposes. 9. Your Choices You may contact us to: - update or correct your contact information; - request that we stop using a particular communication channel where feasible; - ask questions about our privacy practices; or - opt out of text communications by replying STOP. 10. Children's Privacy Our website is not directed to children to use independently. Information concerning minors should be provided by a parent, legal guardian, or authorized representative in connection with dental care and related services. 11. Changes To This Privacy Policy We may update this Privacy Policy from time to time. If we do, we will post the revised version on this page and update the "Last updated" date above. 12. Contact Us If you have questions about this Privacy Policy or our privacy practices, please contact us: Aura Dental Studio 5755 W Maple Rd Ste 115 West Bloomfield 48322 Phone: 248-671-3201 Email: contact@auradentalmi.com Website: https://auradentalmi.com